Privacy Policy

Ember Industries LLC dba Ponderosa Hearth & Home

Effective Date: 4/24/2026

Ember Industries LLC, doing business as Ponderosa Hearth & Home ("Company," "we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Information submitted through contact forms or service requests

Payment Information

  • Credit/debit card details (processed securely through third-party providers)
  • Transaction details

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on site
  • Referring website or source
  • General geographic location (city/state level)

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance user experience and analyze traffic.

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide customer support
  • Process transactions and deliver services
  • Send transactional communications (quotes, confirmations, service updates)
  • Send marketing communications where permitted by law
  • Improve website performance and user experience
  • Analyze traffic and marketing effectiveness
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Email Communications

We may use third-party email service providers to send transactional and marketing emails, including confirmations, quotes, updates, promotions, and newsletters.

All marketing emails include an option to unsubscribe. We only send marketing communications to users who have opted in or have an existing business relationship where permitted by law.

4. Analytics & Advertising

We may use third-party tools such as Google Analytics and Google Ads to track website usage, measure ad performance, and understand user behavior.

These tools may use cookies and similar technologies to collect anonymized data. You can manage cookie preferences through your browser settings.

5. Payment Processing

We do not store or process credit card information directly. All payments are securely handled by PCI-compliant third-party processors.

We take reasonable measures to ensure that all transactions are encrypted and securely processed.

6. How We Share Information

We do not sell your personal information.

We may share information with:

  • Payment processors (to complete transactions)
  • Email and communication platforms (to send communications)
  • Analytics and advertising partners
  • Service providers assisting with business operations
  • Legal authorities when required by law

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • SSL encryption
  • Secure hosting environments
  • Restricted access to sensitive data

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Opt out of marketing communications
  • Disable cookies via browser settings

To exercise your rights, please contact us using the information below.

9. Data Retention

We retain personal information only as long as necessary to fulfill business purposes, comply with legal obligations, and resolve disputes.

Payment details are not stored by us and are handled by secure third-party processors.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13. Contact Information

Ember Industries LLC dba Ponderosa Hearth & Home

812 Barstow Ave

Phone: 559-298-1610

Email: Sales@phh-clovis.com

Website: https://www.phh-clovis.com/

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.