FAQ

Gas

What is a gas-burning unit? A gas-burning unit is any heating appliance that uses natural gas or propane as fuel.
Gas-burning appliances include:
How often should I have my gas stove or insert professionally cleaned and serviced?
What cleaning and maintenance can I safely perform myself (Gas burning)
How do I relight the pilot light on my gas fireplace or insert?
What happens if I lose electricity with a gas unit?
Why is my remote control not working? Check the following to trouble shoot:

Pellet

What are pellet-burning units?
How often should I have my pellet stove cleaned and serviced?
Why does it take so long for pellets to drop?

Wood

How often should I have my chimney professionally cleaned and my wood-burning stove or insert cleaned and serviced?
What cleaning and maintenance can I safely perform myself (Wood burning)

Burn Cleaner Program

What is the Burn Cleaner program and incentives?
What exactly are No Burn Days, and what can I burn, or not burn?
Can I register my pre-existing wood burning stove or wood burning insert?
Why is my remote control not working? Check the following to trouble shoot:

 
GreenSmart Remote Control – Introduction
GreenStart™ Wood Ignitor Option
GreenSmart Remote Control - Troubleshooting
Greensmart Ignitor
How to build a HOT fire in your LOPI wood fireplace insert
Fireplace Xtrordinair - How To Use Your Wood Moisture Meter
GreenSmart 2 Remote Operation by Travis Industries
How to measure for a Chimney Cap
Refractory Panel Replacement
How to Install a Chimney Cap
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